The Consumer may, at his express option, submit the resolution of disputes to the consideration of a consumer dispute arbitration center.

In compliance with article 18 of Law no. 144/2015, of September 8, we inform you that the Alternative Consumer Dispute Resolution entities are those that appear in the following list:

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB)

Rua D. Afonso Henriques, No. 1 (Ed. Sé Parish Council)
4700-030 Braga
+351 253 617 604

Av. Rocha Paris, No. 103 (Vila Rosa Building)
4900-394 Viana do Castelo
+351 258 809 335
www.ciab.pt

Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court (CACCVA)

Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
+351 253 422 410
www.triave.pt

Porto Consumer Information and Arbitration Center (CICAP)

Rua Damião de Góis, No. 31, Shop 6
4050-225 Porto
+351 225 508 349
www.cicap.pt

Coimbra District Consumer Conflict Arbitration Center (CACCDC)

Av. Fernão Magalhães, No. 240, 1st floor
3000-172 Coimbra
+351 239 821 690
www.centrodearbitragemdecoimbra.com

Lisbon Consumer Dispute Arbitration Center (CACCL)

Rua dos Douradores, No. 116, 2nd floor
1100-207 Lisbon
+351 218 807 030
www.centroarbitragemlisboa.pt

National Center for Information and Arbitration of Consumer Disputes (CNIACC)

Faculty of Law – Universidade Nova de Lisboa
Campolide Campus
1099-032 Lisbon
+351 213 847 484
www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL)

Ninho de Empresas Building
Estrada da Penha
8005-131 Faro
+351 289 823 135
www.consumidoronline.pt